Shipping and Returns

Deliveries within The Republic of Ireland can take between 2 to 5 working days. Deliveries outside of Ireland can take 7 to 12 working days. Tracked shipping on orders under €50 is €8. Free tracked shipping on all orders over €50 in Ireland.

Order Issues

If you have any problems with your order, or it has not arrived after the estimated time, please contact us so we can make it right. We will exchange every product that you find damaged, out of date or not up to your standards. We offer full refunds on products that arrive damaged or out of date. We can offer partial to full refunds on products that does not meet your standards. Shipping fees will only be refunded in certain cases, such as when a product arrives damaged and you do not want a replacement.

Damages

If you receive a damaged item, contact us immediately at hello@duckberrygoose.com. We will happily replace any damaged items provided the damage is reported within 48 hours of order delivery. If a product arrives broken or damaged, we are happy to send a replacement at no charge to you. However, a photograph as proof of the damage or defect is required before any replacement is shipped.

Returns

Return address is 19. Old Connaught House, Bray, Co. Dublin, A98 C524. Please, first reach out to us via email describing the issue so we can determine the best course of action. You will need a return number for every return. Return shipping is paid by customer, unless it is arranged by us ahead of return, and may be refunded in certain cases, which we will make a call on on a case-by-case base.

Last Updated: 02/11/24.